JOB OVERVIEW: Provide fast and courteous beverage service to guests and ensure quality presentation per established standards. May also provide service of food from the restaurant and/or assist the Bartender with set-up and maintenance of appetizers or “happy hour” buffet. DUTIES AND RESPONSIBILITIES: * Greet all guests and take beverage and food orders in a prompt and professional manner. * Serve cocktails and/or menu items to bar guests; up-sell when taking orders. * Perform pre- and post-shift side-work. Stock service station. Fold and stack cocktail napkins and prepare bowls of bar snacks. * Record order on guest check and ring up on pre-check register or according to hotel procedures. Complete customer payment transactions according to cash and charge procedures. * Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down stools, tables, chairs, walls, windows, mirrors, and floors as necessary. Empty trash and ashtrays. * Assist Bartender in preparation of fruits and garnishes; may assist Bartender in setup and replenishment of appetizers or “happy hour” buffet, if applicable. * Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever age of a guest requesting an alcoholic beverage service is questionable. * Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. * Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate with Bartender and kitchen for ordering and receipt of food and beverages. * Perform other duties as assigned